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IT Support

Your system, always running.

For companies whose operation cannot stop. An engineer who knows your system, guaranteed response time and a monthly service report.

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Prevention, response and continuity.
Engineer checking network connections in an equipment room
System status Servers online3/3 Last backupToday 03:00 Open incidents0
Scope of service

What we look after so nothing stops.

  • Servers
    On-premise or in the cloud, monitored.
  • Networks
    Internet, wifi and connected branches.
  • Devices
    Computers and printers.
  • Your ERP or in-house system
    Even if the original vendor no longer supports it.
  • Backups
    Scheduled and ready to restore.
  • Help desk
    A single channel for reporting incidents.
How we handle an incident

When the system fails, this is how we respond.

  1. Incident reportYour company reports it by WhatsApp, email or phone. It is logged instantly.
  2. Response on timeAn engineer who knows the system responds within the time guaranteed by the plan.
  3. ResolutionRemote or on-site service, depending on the case.
  4. Incident reportA short document with the root cause and the measures to prevent it from happening again.
IT Support clients

When something fails, a person answers you.

Chief Accountant at Bruno Ferrini, 10:24 a.m.We have been waiting 5 minutes for the purchases explorer query.
Kailini, 10:25 a.m.We are looking into it now. We will confirm as soon as the query responds.
“The invoicing system went down mid-morning. In under an hour Kailini restored it and explained the cause to us.”
Administration Manager, distribution company in Lima
Hands of a specialist checking the connections of a network device
Plans

Choose how much support your company needs.

Unused hours roll over for one month. Managed hosting is contracted separately.

CriterionBasicStandardPremium
Who it is forCompanies with few users and occasional queries.Companies that use their system throughout the working day and cannot stop it.Operations that also work on Saturdays and require immediate attention.
First response to a system outageWithin 4 business hoursWithin 2 hoursWithin 1 hour
HoursMonday to Friday, 9 a.m. to 6 p.m.Monday to Friday, 9 a.m. to 6 p.m.Monday to Saturday, 8 a.m. to 8 p.m.
ServiceRemoteRemoteRemote and quarterly on-site visit
Engineer hours per month5 h10 h20 h
ReportMonthly service reportMonthly service reportMonthly service report
ActionAsk about this planAsk about this planAsk about this plan

Let's review how your system is doing today.

An on-site or remote assessment, with a report of the risks we find. We will get back to you shortly.

Is it urgent? Write to us on WhatsApp.

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Care for a system already in operation.

Is there a failure right now?
We will get back
to you shortly.